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Frequently asked questions

But if I have insurance, why do you hold my damage deposit?


Damage Deposits are held for any damage that occurs on your rental.This means any damage done to our vehicle will be held from your damage deposit which you can later invoice through your insurance agency for reimbursement. We bill $300 for scuffed wheels (per wheel), $500 per damaged tire (if rubber has been removed from the sidewalls) and $1000+ for major dings/scratches/body damage on the body. We also have found a direct correlation between the funds held and how our vehicles are treated, we expect our vehicles to be treated as if they were your own.




If it rains can I get my money back? Can I cancel my reservation and get my money back?


We ask all clients who leave a deposit on a car to be 100% committed to the reservation. We do not offer refunds for early rental returns, rainy days, or any other types of returns. We are actively turning down reservations for that same vehicle you reserved once you've reserved it, this is why we can't afford to give you money back for circumstances that aren't within our control.




Do I need insurance to rent a vehicle from Veluxity?


Yes. All renters must be 24 years of age or older and possess full coverage insurance on an existing vehicle that is transferable to rental vehicle (specifically an exotic/luxury vehicle). If you have a liability only insurance policy it will need to be upgraded to full coverage at least 24 hours before your rental. We currently offer no exceptions to this policy, unless you have an AMEX Centurion or Platinum card with viable traveler insurance.




Can I rent the car for one day on a Friday, Saturday, or Sunday? How about renting it for a few hours?


Unfortunately we do not offer hourly rentals, and we do not secure one day rentals in advance on weekends. If you happen to be reading this on a Friday, Saturday or Sunday if we have a vehicle that hasn't been rented for our two day minimum we can possibly offer a one day rental. The reason our policies are set up this way is because from a business standpoint this industry is a weekend business. For that reason, we can't tie up a vehicle for one day on a weekend because we will more often than not be turning down a 2 to 3 day rental for that same time period.





© Little Oak Sanctuary is endorsed by the Australian Taxation Office (ATO) as a deductible gift recipient (DGR) organisation.

| GPO Box 2116, Canberra, ACT 2601 | ABN 13 957 855 464